Account & Data Deletion Policy
Account & Data Deletion Policy
How Limento handles account deletion, data removal, de-identification, and limited legal/compliance records.
Last Updated: June 12, 2026
Limento — Operated by Greve Digital Labs
Limento (“Limento”, “we”, “us”, or “our”) is a wellness and lifestyle application operated by Greve Digital Labs, Norway.
This Account & Data Deletion Policy explains what happens when you request deletion of your Limento account and related personal data.
1. Overview
You may request deletion of your Limento account through the app or by contacting us.
When your account is deleted, Limento deletes or de-identifies personal data associated with your account where legally and technically appropriate.
Because Limento is a wellness app, we treat deletion requests carefully. Our goal is to remove personal wellness data while retaining only the limited legal, security, and compliance records that may be necessary and legally permitted.
2. How to Request Account Deletion
You may request account deletion directly inside the Limento app, where available.
You may also contact us at:
support@limento.app
privacy@limento.app
legal@limento.app
We may need to verify your identity before processing a deletion request, especially if the request is made outside the app.
3. Data Normally Deleted or De-identified
When your account is deleted, Limento deletes or de-identifies personal data associated with your account where legally and technically appropriate.
This may include:
* account profile information,
* onboarding responses,
* food logs,
* calorie and nutrition logs,
* weight logs,
* body measurements,
* training or workout logs,
* sleep information,
* cravings and setback logs,
* habit and mindset entries,
* progress notes,
* weekly reflections,
* AI coach content,
* GLP-1 tracking details,
* progress photos,
* meal photos,
* Future You images,
* Visual Progress scans or images,
* and other wellness-related app activity linked to your account.
Some deletion may depend on technical systems, backup cycles, legal requirements, security obligations, fraud-prevention needs, and service provider limitations.
4. Information That May Be Retained
In some cases, we may retain limited information after account deletion where necessary and legally permitted.
This may include information needed to:
* comply with legal obligations,
* document legal acceptance or consent,
* resolve disputes,
* prevent abuse, fraud, or misuse,
* enforce our Terms,
* maintain security,
* process payment, tax, or subscription records,
* or establish, exercise, or defend legal claims.
Where we retain information after account deletion, we keep it minimized. Compliance evidence about accepted terms and consents is stored as a single de-identified record in which your user ID and email are replaced with one-way pseudonymized hashed values.
5. Legal Acceptance and Consent Records
Limento may retain limited records showing that required legal terms, privacy documents, health and AI disclaimers, wellness-data processing consent, and feature-specific consents were accepted.
These records may include:
* accepted document versions,
* acceptance timestamps,
* app version,
* platform,
* source of the acceptance,
* and a one-way pseudonymized hashed reference to your account, where used.
After your account is deleted, legal acceptance and consent records are unlinked from your account, and we may keep one minimized compliance record documenting that the relevant terms and consents were accepted. That record contains only accepted document versions, timestamps, and one-way pseudonymized hashed identifiers.
It does not contain wellness logs, photos, AI coach content, food or body data, GLP-1 check-in details, medication notes, or free text, and is used only for compliance, dispute handling, legal defense, or enforcement — not for analytics, marketing, personalization, or app features.
6. Pseudonymized Compliance Records
A pseudonymized compliance record means that direct identifiers, such as your user ID and email, are replaced with one-way hashed values.
This allows Limento to document that required legal terms and consents were accepted if a complaint, dispute, security issue, regulatory review, or legal claim arises, without retaining your raw email, name, wellness history, photos, chat content, or free-text entries.
Pseudonymized compliance records are used only for legal, security, and compliance purposes. They are not used for analytics, advertising, marketing, personalization, or app features.
7. Backups and Service Providers
Some deleted data may remain temporarily in backups or logs for a limited period due to technical, security, or operational requirements.
Where backup or infrastructure systems retain data temporarily, access is restricted and the data is not used for active app features.
Trusted service providers may also retain limited records where necessary to provide infrastructure, payment, subscription, security, fraud-prevention, or legal compliance services.
8. Apple Subscriptions
If you purchased a Limento subscription through Apple, account deletion in Limento does not automatically cancel your Apple subscription.
You must manage or cancel Apple subscriptions through your Apple ID subscription settings.
Apple may retain payment, purchase, tax, and subscription records according to Apple’s own policies and legal obligations.
9. Effect of Account Deletion
After your Limento account is deleted, you may lose access to:
* your account,
* logged wellness data,
* food history,
* body and progress history,
* AI coach history,
* photos and visual progress records,
* subscription-linked app access,
* personalized insights,
* and other app data associated with your account.
Account deletion is intended to be permanent. Deleted data usually cannot be restored.
10. Requests, Questions, or Concerns
For questions about account deletion, data deletion, or privacy rights, contact:
Greve Digital Labs
Bergen, Norway
Email:
privacy@limento.app
support@limento.app
legal@limento.app
11. Changes to This Policy
We may update this Account & Data Deletion Policy from time to time.
If we make material changes, we may notify users through the app, website, email, or another appropriate method.
The “Last Updated” date at the top of this page shows when this policy was last revised.
Disclaimer
Limento is designed for wellness, habit support, and sustainable lifestyle change. It is not a medical service and does not provide diagnosis or treatment.
© 2026 Limento — Operated by Greve Digital Labs